At Kabba Transport, our mission is fair rides — providing a platform to help you get from point A to point B while directly supporting your community drivers. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Kabba Transport does that, and how to exercise the choices and rights you have regarding your information.
Kabba Transport also provides additional information about our commitment to respecting your personal information, including ways for you to access and delete that information in person or through our call centre.
The Scope of This Policy
This policy applies to all Kabba Transport users, including Riders and Drivers (including Driver applicants), and to all Kabba Transport platforms and services, including our apps, websites, features, and other services (collectively, the "Kabba Transport Platform"). Please remember that your use of the Kabba Transport Platform is also subject to our Terms of Service.
The Information We Collect
When you use the Kabba Transport Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
Information You Provide to Us
Account Registration
When you create an account with Kabba Transport, we collect the information you provide us, such as your name, email address, and phone number. You may also choose to share additional information with us for your Rider profile, like your photo.
Driver Information
If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, profile photo, physical address, government identification number, driver's licence information, vehicle information, and car insurance information. Depending on where you want to drive, we may also ask for additional business licence or permit information, or other information to manage driving and programmes relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (such as a photo).
Ratings and Feedback
When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications
When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
Information We Collect When You Use the Kabba Transport Platform
Location Information
Great rides start with an easy and accurate pickup. The Kabba Transport Platform collects location information (including GPS and Wi-Fi data) differently depending on your Kabba Transport app settings and device permissions, as well as whether you are using the platform as a Rider or Driver:
- Riders: We collect your device's precise location when you open and use the Kabba Transport app, including while the app is running in the background from the time you request a ride until it ends. Kabba Transport also tracks the precise location of both rider and driver during the trip.
- Drivers: We collect your device's precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.
Usage Information
We collect information about your use of the Kabba Transport Platform, including ride information like the date, time, destination, distance, route, and payment. We also collect information about your interactions with the Kabba Transport Platform, such as the pages and content you view and the dates and times of your use.
Device Information
We collect information about the devices you use to access the Kabba Transport Platform, including device model, IP address, operating system version, carrier and manufacturer identity, radio type (such as 4G), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Riders and Drivers
We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party's actual phone number with the other. While we use a third party to provide the communication service, we collect information about these communications, including the participants' phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the Kabba Transport Platform, but we will always let you know before the call begins.
Information We Collect from Third Parties
Third-Party Services
Third-party services provide us with information needed for core aspects of the Kabba Transport Platform, as well as for additional services, programmes, loyalty benefits, and promotions that can enhance your Kabba Transport experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
- Information to make the Kabba Transport Platform safer, such as background check information for Drivers
- Information about your participation in third-party programmes that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information
- Information to operationalise loyalty and promotional programmes, or applications, services, or features you choose to connect or link to your Kabba Transport account
- Information about you provided by specific services, such as demographic and market segment information
Enterprise Programs
If you use Kabba Transport through your employer or other organisation that participates in one of our Kabba Transport Business enterprise programmes, we will collect information about you from those parties, such as your name and contact information.
Concierge Service
Sometimes another business or entity may order a Kabba Transport ride for you. If an organisation has ordered a ride for you using our Concierge service, they will provide us with your contact information and the pickup and drop-off location of your ride.
Referral Programs
Friends help friends use the Kabba Transport Platform. If someone refers you to Kabba Transport, we will collect information about you from that referral, including your name and contact information.
Other Users and Sources
Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us with information about you — for example, as part of an investigation into an incident or to provide you with support.
How We Use Your Information
We use your personal information to:
- Provide the Kabba Transport Platform
- Maintain the security and safety of the Kabba Transport Platform and its users
- Build and maintain the Kabba Transport community
- Provide customer support
- Improve the Kabba Transport Platform
- Respond to legal proceedings and obligations
Providing the Kabba Transport Platform
We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
- Verify your identity and maintain your account, settings, and preferences
- Connect you to your rides and track their progress
- Calculate prices and process payments
- Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others
- Communicate with you about your rides and experience
- Collect feedback regarding your experience
- Facilitate additional services and programmes with third parties
- Operate contests, sweepstakes, and other promotions
Maintaining the Security and Safety of the Kabba Transport Platform and Its Users
Providing you with a secure and safe experience drives our platform, both on the road and in our apps. To do this, we use your personal information to:
- Authenticate users
- Verify that Drivers and their vehicles meet safety requirements
- Investigate and resolve incidents, accidents, and insurance claims
- Encourage safe driving behaviour and avoid unsafe activities
- Find and prevent fraud
- Block and remove unsafe or fraudulent users from the Kabba Transport Platform
Building and Maintaining the Kabba Transport Community
Kabba Transport works to be a positive part of the community. We use your personal information to:
- Communicate with you about events, promotions, elections, and campaigns
- Personalise and provide content, experiences, communications, and advertising to promote and grow the Kabba Transport Platform
Providing Customer Support
We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
- Investigate and assist you in resolving questions or issues you have regarding the Kabba Transport Platform
- Provide you with support or respond to you
Improving the Kabba Transport Platform
We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
- Perform research, testing, and analysis
- Develop new products, features, partnerships, and services
- Prevent, find, and resolve software or hardware bugs and issues
- Monitor and improve our operations and processes, including security practices, algorithms, and other modelling
Responding to Legal Proceedings and Requirements
Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such circumstances, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the Kabba Transport Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
Sharing Between Kabba Transport Users
Riders and Drivers
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider's pickup location, name, profile photo, and rating. Upon pickup and during the ride, we share with the Driver the Rider's destination and any additional stops the Rider inputs into the Kabba Transport app. Once the ride is finished, we also share the Rider's rating and feedback with the Driver. (We remove the Rider's identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver's name, profile photo, rating, real-time location, and the vehicle make, model, colour, and licence plate, as well as other information in the Driver's Kabba Transport profile.
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.
Shared Ride Riders
When Riders use a Kabba Transport shared ride, we share each Rider's name and profile picture to ensure safety. Riders may also see each other's pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid For by Others
Some rides you take may be requested or paid for by others. If you take one of those rides using your Kabba Transport Business Profile account, or another user otherwise requests or pays for a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, and pickup and drop-off location of your ride.
Referral Programs
If you refer someone to the Kabba Transport Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Kabba Transport Platform with that user. For example, a referral source may receive a bonus when you join the Kabba Transport Platform or complete a certain number of rides.
Sharing with Third-Party Service Providers for Business Purposes
Depending on whether you are a Rider or a Driver, Kabba Transport may share the following categories of your personal information for a business purpose to provide you with the Kabba Transport Platform's features and services:
- Personal identifiers, such as your name, address, email address, phone number, government identification number, driver's licence information, vehicle information, and car insurance information
- Financial information, such as bank account numbers, tax information, and any other payment information you provide us
- Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history
- Location data
We disclose those categories of personal information to service providers to fulfil the following business purposes:
- Maintaining and servicing your Kabba Transport platform account
- Processing and fulfilling rides
- Providing you with customer service
- Processing Rider transactions
- Processing Driver applications and payments
- Verifying the identity of users
- Detecting and preventing fraud
- Processing insurance claims
- Providing Driver loyalty and promotional programmes
- Providing marketing and advertising services to Kabba Transport
- Providing financing
- Providing requested emergency services
- Providing analytics services to Kabba Transport
- Undertaking internal research to develop the Kabba Transport Platform
For Legal Reasons and to Protect Kabba Transport
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
- Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request
- Respond to legal process (such as a search warrant or court order)
- Enforce our Terms of Service
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law
- Exercise or defend legal claims, or protect against harm to our rights, property, interests, or safety — or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law
In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control, such as a restructuring, merger, or sale of our assets.
Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users with the Kabba Transport Platform. This means we keep your profile information for as long as you maintain an account. If you request account deletion, we will delete your information as set forth in the "Deleting Your Account" section below.
We take reasonable and appropriate measures designed to protect your personal information. However, no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorised intrusions or acts by third parties.
Your Rights and Choices Regarding Your Data
As explained below, Kabba Transport will provide ways for you to access and delete your personal information, as well as exercise other data rights that give you certain control over your personal information.
All Users
Email Subscriptions
You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Kabba Transport Platform.
Push Notifications
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Kabba Transport Platform (such as receiving a notification that your ride has arrived).
Profile Information
You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information
You can prevent your device from sharing location information through your device's system settings. However, doing so may impact Kabba Transport's ability to provide you with our full range of features and services.
Deleting Your Account
If you would like to delete your Kabba Transport account, you may do so through the app or by contacting us. In some cases, we will be unable to delete your account, such as if there is an issue related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
Right to Know
You have the right to know and see what data we have collected about you over the past 12 months, including:
- The categories of personal information we have collected about you
- The categories of sources from which the personal information is collected
- The business or commercial purpose for collecting your personal information
- The categories of third parties with whom we have shared your personal information
- The specific pieces of personal information we have collected about you
Right to Delete
You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
- Complete your transaction
- Provide you with a good or service
- Perform a contract between us and you
- Protect your security and prosecute those responsible for breaching it
- Fix our system in the case of a bug
- Protect the free speech rights of you or other users
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws
- Comply with a legal obligation
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it
Other Rights
You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your Ethiopian Privacy Rights
To request access to or deletion of your personal information, or to exercise any other data rights under Ethiopian law, please contact us.
To respond to some rights, we will need to verify your request — either by asking you to log in and authenticate your account, or otherwise verify your identity by providing information about yourself or your account. Authorised agents can make a request on your behalf if you have given them legal power of attorney, or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
Response Timing and Format
We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Children's Data
Kabba Transport is not directed to children, and we do not knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.
Links to Third-Party Websites
The Kabba Transport Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
Changes to This Privacy Policy
We may update this policy from time to time as the Kabba Transport Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Kabba Transport Platform or by some other method of communication like email. When you use Kabba Transport, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.